How to Delete a Deal and Initiate a Refund for DMV Fees

If you need to delete a deal and request a refund for the fees paid to the Department of Motor Vehicles (DMV), follow these steps carefully.

Step 1: Determine the Status of Your Deal

Before proceeding, identify whether only fees were posted or if the transfer was completed. This distinction is crucial in determining your next steps.

Step 2: Prepare Your Email Request

If fees were posted via e-file, you will need to prepare an email that includes:

• A Statement of Facts
• Your reason for requesting the refund (e.g., "never took delivery")
• The dealership's name and address

Email Template Example:

Subject: Request for P35 - [Your Dealership Name]

Dear [Help Email],

I am writing to request a P35 regarding deal number [Insert Deal Number]. The reason for this request is that I never took delivery.

Dealership Name: [Your Dealership Name]
Address: [Your Address]

Thank you,
[Your Name]

Step 3: Send Your Information

Email your prepared information to the appropriate help email address provided by DMV or your internal guidelines.

Step 4: Update Logbook Deals

In your Logbook Deals system:

• Select the box next to the relevant deal.
• Select it as an Incorrectly Reported Vehicle.

Formal Fee Removal Request:

You will also need to submit a formal request to DMV for fee removal. After processing, expect that a check will be issued back from Sacramento directly to your dealership.

Step 5: Monitor Updates on KSR Record

You should see updates regarding the removal of RDF within approximately 24-72 hours on KSR Record. Keep an eye out during this timeframe!

Navigating Further Assistance:

If you have any questions or require additional assistance throughout this process, do not hesitate to reach out!