Understanding Vehicle Weight Codes and Error Messages

This article provides guidance on handling vehicle weight codes, specifically Code D391 and D394, which may arise during processing. Proper understanding of these codes is crucial for ensuring compliance and smooth transactions.

Code D391: High Unladen Weight

When you encounter Code D391, it indicates that the vehicle's unladen weight is high. In this case, you are required to enter Gross Vehicle Weight (GVW) information accurately.

• The current unladen weight entered is 14,000 pounds.
• You must select a GVW of at least 10,000 to 15,000 pounds or higher, depending on the buyer's preference.
• It’s essential to confirm the desired GVW with the buyer before proceeding.
• If adjustments are necessary based on their choice, make sure to update the dropdown options accordingly.

If all details align after confirming with the buyer, you can proceed with your transaction as planned.

Error Code D394: Processing Issues Due to Weight Discrepancies

Error code D394 appears when there are issues related to a vehicle’s gross weight:

D394 for GVW Under 10,001 Pounds:

• This error signifies that the unit's weight exceeds limits set for electronic processing via efile.
• The situation requires intervention from either the field office or SPU (Special Processing Unit) for further assistance and resolution.

D394 Related to VIN Discrepancy:

• If you receive an error indicating a discrepancy in listed Unladen Weight during transaction processing (e.g., change from **8,370** pounds to **10,160** pounds), immediate attention is needed.
• This issue also necessitates involvement from either the field office or SPU for correction of records and accurate processing moving forward.

Need Further Assistance?

If you have any additional inquiries regarding these error codes or require further assistance in resolving them, please do not hesitate to reach out. Ensuring