Troubleshooting KSR and DMV E-Filing Issues

The intermittent slowness with KSR can lead to delays in processing, affecting your ability to populate information for e-filing. If you encounter issues, consider the following troubleshooting steps.

Manual Entry Workaround

If necessary, you can manually enter the required information during e-filing as a temporary solution while addressing any technical difficulties.

Checking Access to DMV E-File

If you're experiencing problems accessing your DMV e-file, follow these steps:

1. Verify Status Indicators: Ensure that there is a green box displaying "DMV" and "KSR" at the top right corner under your dealer name and personal name.
2. Check Lock Icon: Look for a lock icon; red indicates locked access while green means unlocked.
3. User Information Box: Hover over your name to view additional user details related to access permissions.

"Populate from KSR" Button Grayed Out?

If the "Populate from KSR" button appears grayed out when attempting e-filing, it may be due to missing operator codes in Billing. To resolve this issue:

1. Log out of the portal.
2. Log back into your account.

Contacting ADMIN for Access Approval

If you need access to KSR or e-file functionalities, please reach out to your ADMIN for approval. They will guide you through the necessary steps. If you're off-site or at a dealership location, ensure that you've logged out and logged back in after making changes or updates.

User IP Address Check

You can check your IP address by hovering over your name; this will display relevant user information which might assist in resolving connectivity issues.

Possible Reasons for Denied Access

• Incorrect Login Credentials: Double-check username and password accuracy before proceeding further.
• Account Restrictions:
< li>Your account may have restrictions preventing access; contact customer support if needed.
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