How to Manage E-File Audit Errors

Managing e-file audit errors can be a straightforward process if you follow the correct steps. This guide will help you unmark an error as resolved and provide instructions for correcting it.

Unmarking an Error as Resolved

If you need to bring an e-file audit error back from a "resolved" status, follow these steps:

1. Access your audit management system.
2. Locate the option or setting that allows you to change the status of the error. Look for terms like "open" or "pending."
3. If you're unsure about how to proceed, consult with your Audit team or refer to user documentation specific to your platform.

Correcting E-File Audit Errors

The following steps outline how to fix an e-file audit error:

Step 1: Complete Statement of Facts

You must fill out a Statement of Facts (REG 256 section G) indicating the correct lien holder on the back of the title.

Step 2: Submit Your Correction

Once completed, scan this document and email it to your Audit team at their designated address. Be sure to include:

• Your Bundle number
• The VIN/customer name in your communication

Step 3: Check for Errors Post Submission

After sending in your correction via email, check for any remaining errors by clicking on “Click to view.” Then select “View error” next to any specific message that appears.

Error Status Options:

• "Mark as walked in": Select this if you've resolved the issue.
• "Mark as unresolved": Select this if further action is needed and cannot be fixed immediately.

BPA Error Management Note

Please note that removing BPA errors from the DMV Desk Portal is solely your responsibility; our corrections team will not handle this task for you.

Email Corrections Team Directly

If you're ready to submit corrections, please ensure you