Creating a User Account

 5. Once in the Parent Account, select VIEW CHILD OPERATORS.

6. Scroll down and select Add New.

7. Fill in the appropriate information for the user being added. Usually their Admin will tell you what access to give the user. (If this is a MVSC User account being created, please indicate MVSC in the name field.)

     Copy the password before you hit SUBMIT. You will not be able to retrieve it after it has been submitted. 

 Note: If this is an MVSC employee, they should have the following Roles assigned to them: 1Admin, 2Logbook Admin, 3Efile Admin, 4VR Admin, 5DL Admin, 6OL Admin, and 7NMVTIS User.  

8. When responding to the ticket you will need to send the user their Username and Password before closing the ticket. 

You can find Additional Information about Tickets and Livehelp under the Livehelp tab in this book

     The Admin can also create a user account. 

Once they have logged into their Portal: Select Admin > Select Operators > Select Add User 

 Enter the Username and Password.

Un the Use Parent Contact box to add the users email, which is recommended for them to receive their password resets.

 The Operator Code will be the users three initials. If they do not have a middle initial, you can use an “X.”  

To add a user to multiple stores the Admin will need to log into each store individually.

They can add the user by selecting Admin <Operators

From there they will need to  mark the Show All Users box

Select Assign to from the Select Action drop box. After they have selected the user they’d like to add, they can execute. 

Note: Follow the same steps to remove a user from a certain store as well as delete, lock, or unlock a user.