Resolving Rollback Issues and Generating ROS and Temp Tags

When dealing with rollback issues for vehicles, it is essential to follow a structured approach. This guide outlines the steps you need to take in order to resolve these issues effectively.

Step 1: Confirm Vehicle Possession

The first step in resolving a rollback issue is to verify whether the customer has taken possession of the vehicle from Chrysler Dodge Jeep Ram of Fairfield. If confirmation indicates that they have indeed taken delivery, this will classify the vehicle as a used car.

Step 2: Obtain Necessary Documentation

Once you have confirmed that the customer took possession of the vehicle, your next action should be to reach out to your sister store. Request any necessary documentation or clarification regarding the deal related to this transaction. Ensuring all records are aligned correctly is crucial for smooth processing.

Documentation Checklist:

• Selling Agreement
• PURCHASE Order Details
• Titling Information
• Sister Store Communication Records

Step 3: Process as Used Car RS

After confirming all details and obtaining required documentation, proceed with processing it as a Used Car RS (Retail Sale). At this stage, you can generate both ROS (Registration of Sale) and temporary tags accordingly.

Troubleshooting Further Complications

If complications arise during this process—such as discrepancies in paperwork or unclear communication—consider consulting with your dealership's management or compliance team. They can provide additional guidance on how best to address rollback issues properly.

Additonal Tips:

• Keeps lines of communication open between stores for swift resolution.
• Avoid delays by ensuring all necessary documents are gathered upfront.
• If needed, review state regulations regarding used car sales and temp tags issuance.

This structured approach will help ensure that you handle rollback issues efficiently while maintaining compliance within dealership operations. Following these steps can lead not only toward resolving current concerns but also improving processes moving forward.