How to Gain Access to Digital Signature Feature

If you’ve noticed that the Digital Signature feature is enabled for your store but you don’t have access, follow these steps to request remote signing options.

Understanding Digital Signatures

Digital signatures provide a secure way to sign documents electronically. This feature enhances efficiency and ensures authenticity in transactions. However, access needs to be granted by an administrator on your account.

Steps to Request Access

1. Identify Your Administrator:

You will need an administrator who has the authority to manage user permissions within your account. This could be a manager or IT personnel responsible for overseeing digital tools.

2. Email Request:

The administrator must send an email requesting access for specific users. Here’s how they can structure their message:

• Subject Line: Request for Digital Signature Access
• Email Body:
• A brief introduction stating the purpose of the email.
• A list of usernames or email addresses of those requiring access.
• An explanation of why digital signature capabilities are needed (optional).

"Dear [Recipient's Name],
I am writing to request access for digital signatures for the following users: [List Users]. We believe this feature will enhance our operational efficiency.
Sincerely,
[Administrator's Name]"

3. Wait for Confirmation:

Your administrator should expect a confirmation response regarding the status of their request. Once approved, you’ll receive instructions on how to utilize the digital signature feature effectively.

Troubleshooting Tips

• If there are delays in receiving confirmation, check with your administrator about any possible issues with sending requests.
• If you're still unable to use the feature after gaining approval, ensure that you've logged out and back into your account as changes may require re-authentication.
• If problems persist, contact customer support for further assistance regarding digital signature functionality.