How to Resend the Report of Sale (ROS)

If you need to resend a Report of Sale (ROS), follow these guidelines based on your situation. This article provides step-by-step instructions for resending an ROS, including how to handle unsigned documents and digital signatures.

Accessing Your Account

To begin, log into your account on the platform where you initially submitted the ROS. Look for options related to past submissions or document history.

• View Past Submissions: Find the section that allows you to view previously submitted reports.
• Resend Option: There should be a feature available for resending or reprinting the ROS directly from this section.

If You Cannot Find Resend Options

If you're unable to locate the option to resend your ROS, consider reaching out to customer support. They can provide tailored assistance based on your specific circumstances.

Status Check for Unsigned Documents

If you're trying to resend an unsigned ROS, ensure that it is currently active and not expired before proceeding with any actions. Once confirmed, you can go ahead and resend it as needed.

Ammended Reports

Please note that if you are working with an amended ROS, having access to the original report is necessary in order to proceed correctly.

Steps for Resending Digital Signatures

If you need customers' signatures on their respective reports digitally, follow these steps:

1. Navigating Tools: Go to the Digital Signature tool within your dashboard.
2. Undo Expiration: Click on "Undo Expire" if applicable; this will allow further actions without expiration issues.
3. Select Deal: Navigate back through Desking and select “Digital Signature.” Locate VIN 1FMCU0GN7PUA86084 which requires signing. I have already undone its expiration; just refresh or log out/in again.