Resolving the "D023 Type License Invalid" Error

If you encounter the error message "D023 Type License Invalid," follow these steps to troubleshoot and resolve the issue effectively.

Step 1: Verify PTI Box Marking

Ensure that you are marking the PTI (Permanent Trailer Identification) box correctly during processing. This is a crucial step in avoiding errors related to license types.

Step 2: Check Manufacturer's Statement of Origin (MSO)

Double-check how the make reads on the Manufacturer's Statement of Origin (MSO). Ensure that all information is accurate, as discrepancies can lead to processing issues.

Step 3: Run an NMVTIS Report

If problems persist, consider running a National Motor Vehicle Title Information System (NMVTIS) report for the Vehicle Identification Number (VIN). This report can reveal any previous registrations in other states that might impact your current transaction.

Step 4: Confirm Trailer Type

Verify whether this unit is indeed a PTI trailer by checking its body type model. Any inconsistencies here could result in errors when processing your application.

Step 5: Document Relevant Information

If none of these steps resolve your issue, keep a record of all relevant details. Include saved transactions along with any error messages encountered. This documentation will be beneficial when seeking further assistance from support teams.

Error Message Explanation

The D023 error typically indicates that the type of license entered is invalid. It’s essential to double-check all provided information and ensure that you have selected the correct license type before proceeding with your transaction.

Contact Support for Further Assistance

If you continue to experience difficulties after following these troubleshooting steps, please contact our customer support team for additional help and clarification regarding your situation.