Changing Menu Option on efile Page

If you are trying to change the menu option from "Purchase" to "Lease" on the efile page, follow these steps:

1. Locate the menu towards the top of the page.
2. Select "Lease" instead of "Purchase."

Receiving Error Due to Prior CA Record for VIN#

If you are receiving an error due to a prior CA record for the VIN#, follow these instructions:

• The item will need to be processed through SPU or at the DMV field office.
• Contact us for further assistance.

Misunderstanding in Obtaining Sub Plates

If there was a misunderstanding in obtaining sub plates for your vehicle, please do the following:

1. Submit necessary documentation to appropriate department.
2. Request Transfer Only without paying for renewal or issuing new plates.

Resolving Error r507

To resolve error r507, select Substitute Plate option and review your transaction again. Thank you.

Troubleshooting Issue with Marking New R/S #13164230 as Void

If you encountered issues with marking new r/s #13164230 as void, it may have been due to a rollback. Follow these steps:
Sending Deal Digitally with Digital Signature Required/h6 If deal was not originally created with digital signature and needs to be sent digitally as Reg262: - Void deal. - Recreate deal with digital signature. Thank you.